Our comprehensive diagnostic process helps identify the exact issues affecting your hardware wallet. We utilize specialized equipment and techniques developed specifically for cryptocurrency security devices.
Schedule DiagnosisWe follow a methodical approach to identify issues with your hardware wallet while maintaining the highest security standards.
We begin with a visual inspection and basic functionality check to identify obvious damage or faults. This helps determine if the issue is mechanical, electrical, or firmware-related.
During this stage, we examine:
We use specialized diagnostic equipment to perform in-depth analysis of your device's circuitry and components. This helps us pinpoint specific hardware failures.
Our technical diagnostics include:
We verify the device's ability to establish and maintain connections with computers and mobile devices, which is essential for normal operation.
Our connection testing covers:
Based on our findings, we develop a detailed repair plan including component-level solutions, estimated timeframes, and cost projections.
Our repair assessment includes:
Hardware wallets contain sensitive security elements that require specialized handling during repairs. Our approach focuses on preserving the security architecture while addressing hardware failures.
Our repair technicians specialize in:
All repairs undergo comprehensive testing to ensure full functionality is restored while maintaining the device's security integrity.
When your hardware wallet fails, professional diagnosis offers significant advantages over DIY attempts or generic repair services.
Our repair process is designed to maintain the security integrity of your device, ensuring that sensitive cryptographic elements remain protected throughout diagnosis and repair.
We don't just address symptoms - our diagnostic process identifies the underlying causes of failure, allowing for more comprehensive and lasting repairs.
We utilize professional-grade diagnostic tools specifically calibrated for cryptocurrency hardware, providing insights that consumer-level equipment cannot detect.
Our diagnosis extends to individual electronic components, allowing us to develop targeted repair strategies rather than wholesale replacements.
Professional diagnosis often leads to more economical repair options compared to device replacement, especially for higher-end hardware wallets.
All repairs undergo verification testing by cryptocurrency security specialists to ensure complete functionality and security are restored.
Get answers to common questions about our hardware wallet diagnostic and repair services.
No. We never request, access, or attempt to recover your seed phrase or private keys during the repair process. Our diagnostics focus exclusively on hardware functionality, not the cryptographic data stored within the secure element. All repairs are conducted with the assumption that the device contains sensitive data, and appropriate security protocols are followed.
The initial diagnostic assessment is usually completed within 24-48 hours of receiving your device. Complex issues may require additional time for thorough analysis. After completing the diagnosis, we'll provide you with a detailed report and repair recommendations, including estimated timeframes for the repair work.
If we determine that your device cannot be repaired or that repair would be cost-prohibitive, we'll provide guidance on the most secure methods for device replacement and recovery using your backup seed phrase. We only charge for diagnostic services if repair is not possible or if you decide not to proceed with recommended repairs.
Yes, all hardware wallet repairs come with a 90-day warranty covering the specific components we've repaired. This warranty covers failures related to our repair work but does not extend to new issues, physical damage, or software/firmware problems not related to the hardware components we serviced.
We currently provide diagnostic and repair services for most major hardware wallet brands including Ledger (Nano S, Nano X, Nano S Plus), Trezor (One, Model T), KeepKey, BitBox, Coldcard, and more. If you have a less common model, please contact us to confirm whether we can service your specific device.
Yes, we charge a standard diagnostic fee of $49 if you decide not to proceed with recommended repairs after receiving our assessment. This fee covers the technician time, specialized equipment usage, and detailed reporting involved in the diagnostic process. The fee is waived if you proceed with our recommended repair services.