By accessing or using the website, services, or products provided by Cohiry ("we," "us," or "our"), you agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and any additional terms or policies referenced herein. If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and Cohiry regarding your use of our website and hardware wallet repair services.
Cohiry provides professional repair services for cryptocurrency hardware wallets and related devices. Our services include but are not limited to:
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including if we believe that customer conduct violates applicable law or is harmful to our interests or the interests of other customers.
To use our services, you must be at least 18 years of age and possess the legal authority to enter into a binding agreement. By using our services, you represent and warrant that you meet these requirements.
Our services are intended for use in the United States. If you access our services from outside the United States, you are responsible for compliance with all applicable local laws.
Some features of our services may require you to create an account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We reserve the right to disable any user account if, in our opinion, you have violated any provision of these Terms.
By submitting a device for repair, you agree to our standard repair process, which includes:
You acknowledge that repair times may vary based on the complexity of the issue, parts availability, and current service volume.
Cohiry will never ask for, require, or attempt to access your:
We recommend that you reset your device to factory settings before sending it for repair if possible. Cohiry is not responsible for any data stored on your device.
Devices that remain unclaimed for more than 90 days after we notify you that the repair is complete will be considered abandoned. We reserve the right to dispose of abandoned devices in accordance with applicable laws. Storage fees may apply for devices left beyond 30 days after repair completion.
All prices for our services are in US Dollars. We will provide a repair quote after diagnosing your device. No repair work will begin without your explicit approval of the quoted price.
The diagnostic fee is $49 and will be applied toward the total repair cost if you proceed with our recommended repairs. If you decline the repair after receiving a quote, the diagnostic fee is non-refundable.
We accept payment via credit card, debit card, PayPal, and select cryptocurrencies. All payment information is processed securely through our payment processors.
Applicable sales tax will be added to your order based on your location and current tax rates. We collect and remit taxes as required by law.
You are responsible for safely packaging and shipping your device to our repair facility. We recommend using tracked, insured shipping methods. Cohiry is not responsible for devices lost or damaged during shipment to our facility.
After repair completion, we will return your device using a tracked shipping method. Standard return shipping within the continental United States is included in our repair service. Expedited shipping and international shipping are available at additional cost.
If you decline the repair after receiving a quote, we will return your device in the same condition we received it. Return shipping costs will apply and must be paid before the device is returned.
All our repairs come with a 90-day limited warranty covering the specific components we've repaired. This warranty covers failures related to our repair work but does not extend to:
Please be aware that repairs performed by Cohiry may void the manufacturer's warranty on your device. We are an independent repair service not affiliated with hardware wallet manufacturers.
Cohiry's maximum liability for any repair service is limited to the cost of the repair service provided. We are not responsible for any consequential damages, including but not limited to loss of cryptocurrency assets, data loss, or financial losses resulting from device failure or repair services.
All content on our website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Cohiry or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of our website or services without our express written consent.
When using our services, you agree not to:
Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Cohiry is not responsible for any cryptocurrency assets stored on or accessible through your hardware wallet. We do not provide financial advice, investment recommendations, or custody services for digital assets. All decisions regarding your cryptocurrency holdings are your sole responsibility.
To the maximum extent permitted by law, Cohiry and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses, resulting from:
You agree to defend, indemnify, and hold harmless Cohiry and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
This defense and indemnification obligation will survive these Terms and your use of our services.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use our services will immediately cease. If you wish to terminate your account, you may simply discontinue using our services or contact us to request account deletion.
Any dispute arising from or relating to these Terms or our services shall be resolved through the following steps:
Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the service.
These Terms shall be governed and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date.
Your continued use of our services after any such changes constitutes your acceptance of the new Terms. Please review these Terms periodically for changes.
If you have any questions about these Terms, please contact us at:
Cohiry
1441 E 53rd St
Chicago, IL 60615
United States
Email: [email protected]
Phone: +1 (773) 643-9501
Last Updated: September 9, 2025